FAQ
General Questions
What is the difference between individual and business accounts?
With an individual account you need to make payments with credit card right before the jobs are booked in the system. You can sign up quickly online and there is no need for your account to be approved. You may book straight after you sign up online.On the other hand, businesses need to fill up a form which requires our confirmation before it is activated. Also, businesses are sent invoices for jobs at the end of their billing cycle.
Do you have your own fleet?
We do. However, depending on the area and urgency of your jobs we may outsource jobs to other professional transportation companies. We can still track your jobs through us.
How do I know if a job is outsourced?
You may contact us for more information on individual jobs. That includes information about drivers or outsourced companies.
Do you have an in-house IT team? How will it help me?
Yes, we do. We have a professional and experienced in-house IT team to ensure our system is always preforming well. Also we are open to your suggestion to improve our website/booking page. Please contact us if you have an IT request.
Service Related Questions
How quickly can a local delivery be done?
We offer three local courier services:
1- Standard Booking –Delivered 4 hours from booking time
2- Urgent Booking – Delivered 2hours from booking time
3- Critical Booking – Picked up by closest driver and then taken straight to delivery location
Do you deliver on weekends?
Yes, we do same day weekend deliveries. However, quotation and bookings are done via phone only.
Are your service times guaranteed?
We deliver 95% of our jobs within the service times. However, the service times are not guaranteed and may be extended as a result of unexpected heavy traffic due to bad weather conditions, accidents, road closures, police operations, etc.
Can I make Van or Taxi Truck bookings online?
Business account holders can book vehicles up to 12 tonne trucks online. However, individuals need to call our contact centre for bookings bigger than Station Wagon.
Charges/Payments/Admin Questions
What surcharges may be applied to my bookings?
Generally speaking, we do not add any charges to booking fees. What you see on the confirmation page is what you pay. However, surcharges may apply if there are extra loading/unloading times, waiting times, or futile jobs.
Do you charge fuel levy/Toll levy?
We do NOT charge our clients any Fuel levy or Toll surcharge.
Why Motorbike and Car bookings cost the same?
We accept motorbike bookings to improve delivery times where applicable. The charges are no different than Car bookings.
Do you have any administration or account keeping fees?
No, we do not!
How often do I receive invoices?
If you are signed up as a business, you are invoiced for your jobs. You may choose weekly or monthly invoicing cycles. Business accounts are set up as weekly invoicing by default. Contact us if you need it changed to monthly.